Terms & Conditions

Due to the highly regulated European laws governing driving and working hours within the passenger transport Industry, which we respect as a professional European Ground Transport Company, we ask clients to understand our Terms and Conditions listed below which may at times seem rather stringent, but which are ultimately designed to guarantee a maximum amount of security for the travelling public.

 

OUR TERMS & CONDITIONS

In this document the following words and expressions shall have the following meanings:
"Alps2Alps" shall refer to the company Alps2Alps which is a trading name of SARL AMITOURS Reg.No.: R.C.S. PARIS 509 616 280.
"Operator" shall refer to an enterprise that provides transport services via the use of their own vehicles.
"Client" shall be the person that makes the booking for himself or on behalf of other persons.
"Party" shall refer to all persons travelling under one single booking.
"Passenger" shall refer to a person within a party.

 

PAYMENT CONDITIONS & PRICES

1. Payment is required for the transfer at the time of booking. Alps2Alps will produce written confirmation of the details regarding the booking, either by email or fax following the initial payment. Such payment is strictly non-refundable except in circumstances where Alps2Alps, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking.
2. All fares indicated on the Alps2Alps website/booking system, and prices quoted via email, telephone by an Alps2Alps representative or employee, are subject to change without notice until full payment is made.
3. The price paid by an Alps2Alps client when booking an airport transfer is subject to change without notice.
i) If there are any fare changes necessary after the booking has been made, Alps2Alps will produce written confirmation of these changes by email. In case if the client does not want to accept the fare change, then he/she is free to cancel the booking free of charge and will be automatically refunded in full within 5 working days.

BOOKING CONDITIONS

4. The airport transfer booking is not fully confirmed until reception by the client of the aforementioned written confirmation by email.
5. If the client does not receive written confirmation by email within 24 hours after making a booking, then the transfer booking is considered invalid. This may occur due to various reasons: an online technical fault, misinformation given by the client, or some others. In these cases the client should contact Alps2Alps.
6. Airport transfers are scheduled only when full confirmation by email for the transfer booking has been received both by Alps2Alps and the client.
7. When making a telephone booking the client accepts that the booking will be governed by the terms and conditions that are present on the Alps2Alps website at the time of booking.
8. The client accepts all booking conditions on behalf of each member of the party.
9. The confirmation email of booking is your ticket. The client must present it to the Alps2Alps driver or representative for both the outward and return trip.
10. The destination and pick-up addresses on the ticket are the addresses to which the party will be delivered and picked up.
11. Should the client wishes to change any details of transfer booking, this must be done in writing by email or fax directly to Alps2Alps 24 hours prior to the date of travel. We reserve the right to charge an administration fee for any booking that is amended at any time prior to departure. If Alps2Alps does not receive details of your accommodation location within this time you will be dropped off at the tourist information office in the relevant resort.
12. It is the responsibility of the client that all booking information is correct. Alps2Alps accepts no responsibility for misinformation given by a client and that result in either a flight being missed or a driver failing to be at the arrival airport in question to pick-up a customer(s).
i) If the client provides the take off time of a flight instead of an arrival time and as a result a vehicle(s) has to wait for the client, Alps2Alps reserves the right to charge waiting time fee of 1 Euro per minute, this is calculated as the difference between the time given and the actual scheduled landing time of the flight.

CANCELLATION CONDITIONS

13. Customers are entitled to cancel the ticket by email or fax. Cancellations must be made at least 7 days before the time of travel. In the event of a cancellation by the customer, Alps2Alps, at its absolute discretion depending on specific circumstances, may refund a proportion of the money subject to a deduction of bank, and administrative charges. The client will receive an email confirming the cancellation.

LUGGAGE INSTRUCTIONS

14. All luggage must be clearly labelled with the owners name and destination address. Passengers are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski or snowboard bag.
i) Any excess luggage must be declared at the time of booking. In case if a passenger has excess luggage, Alps2Alps reserves the right to charge an excess baggage allowance, or refuse to transport the items.
15. Clients are asked to keep Alps2Alps informed of any incidence of lost luggage. It is the responsibility of the airline and or handling agent of the airline to deliver any lost luggage to the passenger not Alps2Alps.
i) In the event of a delay exceeding 60 minutes caused by lost luggage, and if the allocated driver has to leave the airport prior to the arrival of the passenger, passengers will be placed on the next available transfer that is going to the requested destination, or in the direction of the requested destination. This may mean sharing a vehicle with other clients.
ii) Where a delay is of an exceptional length Alps2Alps may be forced to cancel the original airport transfer booking and reschedule a new transfer to cater for the 'newly' scheduled arrival time caused by the delay in waiting for lost luggage. In this case, passengers will be charged for the additional 'new' transfer, and no monies will be refunded for the cancelled transfer. Clients are free to refuse the 'newly' scheduled transfer and organise an alternative transfer themselves.

PASSENGER INSTRUCTIONS

Children
16. Children under the age of 12 are not permitted to travel in the front seats of any vehicle, children under 12 or 1m35cm must use the appropriate child seat. Baby seats and booster seats are supplied free of charge upon request at time of booking. The seat will be allocated to the customer on the basis of the weight group that they have informed Alps2Alps that each child will be between at the time of travel. Alps2Alps will bring a seat on the transfer that is kitemarked to be suitable for a child of said weight.
i) In the case that there is any dispute over the suitability of the chair, Alps2Alps will not be held accountable for difference of opinion. To save this occurrence, parents are recommended to bring their own child seats if there is any confusion.
17. Children under the age of 16 are not permitted to travel without a parent or guardian.
18. Minors between the age of 16 and 18 assume full responsibility for their use of seat belts. Clients should note that while every endeavour is made to supply coaches with seat belts, coaches constructed before 2002 were not and are not retrospectively required to fit seat belts.
Adults
19. Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Alps2Alps vehicles, and will be held responsible for any damage caused by the aforementioned minors.
20. Any damage caused to an Alps2Alps vehicle by a passenger(s) must be paid for immediately. If payment cannot, or will not, be made then Alps2Alps will be forced to take legal action against the passenger(s) in question.
21. Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles. The consummation of food is not permitted on any Alps2Alps vehicle.
22. Alps2Alps reserves the right (and delegates to its chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
23. Passengers who soil the interior of a van due to alcohol or drug consumption, are liable to an on the spot fine of 150.00 Euros. This fine is payable immediately to the Alps2Alps driver.
i) If the passenger refuses to pay, or has no money with which to pay, then the 150.00 Euros valet cleaning fee will be taken on the credit card which was used to pay the airport transfer.
ii) If payment cannot, or will not, be made Alps2Alps will cancel any outstanding transfer(s) for the passenger(s) concerned with no refund given and take legal action against the passenger(s) concerned to recover the cost of cleaning the vehicle this will included all legal fees Alps2Alps incur.
24. Smoking is not permitted in Alps2Alps vehicles.
25. Should more passengers present themselves for transfer than noted on the booking it may not be possible to carry the extra passenger(s). The extra passenger(s) will have to make their own way to their destination and Alps2Alps will accept no responsibility or liability for said extra passenger(s).

PICK UP INSTRUCTIONS

26. All pick up times for a service from resort to an airport must be reconfirmed with Alps2Alps the day before departure but not less than 24 hours before departure from resort. It is the clients' responsibility to reconfirm the booking and if the booking is not so reconfirmed, Alps2Alps cannot guarantee that the service will be provided and Alps2Alps will not be liable for any losses or additional costs the passengers incurs.
27. Alps2Alps schedules all departures to arrive at airports two hours before the departure time of a flight. Should a client insist on a change of pickup time allowing less time between leaving resort and the scheduled departure time Alps2Alps will accept no responsibility for any losses incurred due to missing a flight or onward connection.
28. Clients booked on to shared transfers agree to wait up to one hour once they have come through into arrivals at the airport. In the case that clients have to wait longer than hour, Alps2Alps will make alternative arrangements in order for their transfer to be made.
29. In the situation that the client is not at a specified point at the arranged time (excluding flight arrivals), and Alps2Alps has not previously been informed, the driver will not wait for the customer.
30. In the situation that the client is not at a specified point at the arranged time (excluding flight arrivals), and Alps2Alps has not been informed, the driver will wait for a MAXIMUM of 5 minutes (shared transfers), and a MAXIMUM of 10 minutes (private transfers).
31. It is the responsibility of the client to direct the driver to their accommodation once in resort. The driver may know the specific accommodation, and in this case you will be taken straight there.
i) In the case that neither client nor driver know the exact location of the accommodation the driver will drive round for up to 10 minutes trying to find it, but after that will have no option but to leave customers at the resort's tourist office (whether it is open or closed).

DELAYS AND FAILURES DUE TO UNFORESEEN EVENTS

32. Alps2Alps will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. Alps2Alps will not incur any liability whatsoever in the event of any delay due to causes beyond its control.
33. Vehicles are fully insured for passenger and third party claims, as required under French law. However, whilst every care is always taken, clients' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Clients are therefore advised to check their own travel insurance.
34. Alps2Alps will endeavour to carry the passenger(s) with the maximum comfort and minimum inconvenience to their destination shown on the booking confirmation document. However, circumstances beyond the Alps2Alps's control may prevent the achievement of this responsibility. The following are examples, but not an exhaustive list of circumstances which are not within our control:
a. vehicle breakdowns
b. exceptional or severe weather conditions
c. compliance with requests of the police
d. accidents or deaths on the road
e. vandalism and terrorism
f. unforeseen traffic delays
g. industrial action by third parties
h. problems caused by other customers
i. the vehicle being held or delayed by a police officer or government official
j. other circumstances affecting passenger safety
k. Force Majeure (war, civil unrest, acts of god, etc)
37. If affected by any of the above situations or other unforeseen events Alps2Alps will make every effort to deliver the passenger to their destination. In case if Alps2Alps is unable to deliver the passenger on time and or to their destination, Alps2Alps will not be held responsible for any losses or costs incurred.
38. In the case of extremely adverse weather conditions, Alps2Alps may be forced to explore other transport options for clients. This will only arise when there is a substantial risk to the customer and driver involved in attempting the journey, and this decision will rest solely with the management of Alps2Alps. Payment for any extra transport taken will be made by the client. However, Alps2Alps will happily provide documentation to aid the customer in claiming back any payments from their holiday insurance provider.
39. Tunnel closures, sudden & unscheduled road closures forcing alternative routes: a supplement is to be agreed (at the time of transfer or prior where possible) with client and paid on arrival in cash by the passenger if the client has not previously agreed to pay the supplement. The amount of the supplement will reflect the extra distance, time and tolls involved to transport the passenger to their booked destination.
i) Where no agreement can be reached on the supplement to be paid, Alps2Alps will transport the passenger up to the point at which the normal route is blocked. Alps2Alps may waive the payment of the supplement at its discretion depending upon specific circumstances.
40. If Alps2Alps fails to provide a booked service because Alps2Alps is unable to contact the client due to a lack of mobile phone number, the said mobile phone number not being active or the phone remains unanswered when called Alps2Alps will not be held responsible for any losses incurred.
41. If Alps2Alps fails for any reason within our control to deliver its passengers to their confirmed destination, Alps2Alps will provide suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by Alps2Alps for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by one taxi. Alps2Alps shall be allowed a period of 90 minutes commencing from the point at which the client presents themselves to an Alps2Alps representative, to supply the purchased service.

DELAYED, CANCELLED AND RESCHEDULED FLIGHTS

42. Clients are asked to keep Alps2Alps informed about all possible delays and changes to their scheduled flight(s).
i) Clients must understand that in the event of a delay exceeding 60 minutes, and if the allocated driver has to leave the airport prior to the arrival of the passenger(s), passengers will be placed on the next available transfer that is going to the requested destination. This may mean sharing a vehicle with other passengers.
ii) If the driver has to wait for over 60 minutes, there will be a charge, of 15.00 Euros per hour thereafter starting from the first minute of the following hour. If the passenger is unwilling or unable to pay for waiting time Alps2Alps may cancel the scheduled transfer. This charge may be wavered by Alps2Alps.
iii) If Alps2Alps is aware of the new arrival time for the delayed flight before the specified driver leaves to go the airport for the flight arrival in question, then the driver will be instructed to leave according to the new arrival time and no supplement will be charged. However, if the flight delay is of an excessive length, due to circumstances such as: (a) flights being cancelled and passengers then arriving on alternative scheduled fights, (b) flights being rescheduled to later times then Alps2Alps may be forced to cancel the original airport transfer booking and reschedule a new transfer. In this case, clients will be charged for the additional 'new' transfer, and no monies will be refunded for the cancelled transfer. Clients are free to refuse the 'newly' scheduled transfer and organise an alternative transfer themselves.
iv) In the case of missed flights or flight delays forcing you to miss your transfer Alps2Alps will ask you to fill in a declaration for your travel insurance for the cost of your new transfer. The extra charge can and may be waived at the discretion of Alps2Alps.
43. The client is strongly recommended to have holiday insurance. In the case that previously mentioned reasons for transfer delays occur - causing missed flights and other such costly events - Alps2Alps will not be held liable for the cost of any of this. Alps2Alps will, however provide documentation to the customer that can be used as proof to their insurance provider in order to recoup any money lost. In situations where Alps2Alps are proved to be negligent, the customer will be offered discounts from further services - this decision will be solely at the discretion of the management of Alps2Alps.

GENERAL TERMS CONDITIONS

44. Any service issues should be directed to Alps2Alps via email at info@alps2alps.com or by post to SARL AMITOURS Head Office: 149 avenue du Maine 75014 Paris. Alps2Alps will endeavour to resolve all service issues within 28 days of notification.
45. Alps2Alps shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach of contract.
46. Alps2Alps may alter these terms and conditions from time to time, following which all transport reservations will be governed by that version. The terms governing the purchase of an airport transfer will be the terms in place at the time of your reservation.
47. Alps2Alps's Terms and conditions are governed by French Law.
48. Any dispute between Alps2Alps and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.
49. Fuel surcharge: Alps2Alps reserves the right to increase prices in accordance with fuel price rises and in accordance with point 3.
50. Nothing can affect the clients' statutory rights.
51. Privacy. Alps2Alps work with a number of partners and may share with these partners your email address and from time to time contact you via email regarding special offers. If you do not wish to be contacted about these offers or for Alps2Alps to share your email address you should inform us in writing by email or fax and we will respect your request.